What is your full name?

How you would like us to address you when we get in touch?

If you suffered an APP fraud through your business, what is the name of your business?

On which date did your APP fraud experience take place?

As a result of that experience, it would be helpful if you can tell us the date funds left your bank account?

Please state how much money was transferred to the recipient bank?

Which UK bank or electronic money institution did your payment get sent to?

Did your own bank try to recall the money from the recipient bank?

Were you unsuccessful in reclaiming the lost funds from your own bank?

Did you take the complaint to the Financial Ombudsman Service, without success?

Would you like us to contact you by email or telephone to discuss your case?
EmailTelephone

If by email, what is your email address?

If by telephone, what is the best number to reach you on?
(If you have provided your email address as well, we will always email you first to set up an agreed time to call you in advance of calling)